Terms of Service
These terms are the agreement between your company and TidyShift. They cover what we provide, what we charge, what you can and cannot do with the service, and who is responsible when something goes wrong. We have kept the language plain on purpose — you should be able to read this in one sitting and know where you stand.
1. Acceptance
By creating a TidyShift account, signing an order form, starting a trial, or using the service in any way, you agree to these terms on behalf of your company. If you do not agree, do not use TidyShift.
If you are accepting on behalf of a company, you confirm you have the authority to bind that company. "You" in these terms means that company; "TidyShift", "we" and "us" mean the provider of the service.
2. What TidyShift is
TidyShift is a hosted software service for commercial cleaning companies. It covers lead capture, estimating and quoting, client and site setup, cleaning plans, scheduling and crew assignment, a mobile app for cleaners, photo-based proof-of-service reporting, invoicing and an AI Copilot that answers questions and drafts suggestions.
We say clearly on this site which features are live today and which are still coming. Features described as "coming soon" are not part of what you are buying today, and nothing on our marketing pages or roadmap is a contractual commitment to ship on a date.
We provide the software. We do not clean buildings, employ your crews, guarantee your results, or act as your accountant, bookkeeper or legal adviser.
3. Accounts and eligibility
You must be at least 18 years old and legally able to enter a contract. TidyShift is sold for business use only; it is not a consumer product.
You are responsible for everything that happens under your account, for keeping credentials secure, and for making sure the people you invite — owners, supervisors, cleaners and contractors — use the service in line with these terms. Tell us promptly if you suspect unauthorised access.
You are responsible for the lawfulness of the data you put in, including having the right to enter information about your employees, contractors and clients, and for giving them any notice or obtaining any consent your local law requires — including for photos taken on a client’s premises.
4. Acceptable use
Use TidyShift to run your cleaning business. Do not use it to break the law, infringe anyone’s rights, send spam or unsolicited marketing, upload malware, or store data you have no right to store.
Do not attempt to breach or probe our security, bypass rate limits or usage controls, scrape the service, reverse engineer it, resell or sublicense access, or use it to build a competing product.
Do not upload content that is unlawful, harassing, defamatory or obscene, and do not use the service to surveil individuals beyond what is reasonable and lawful for managing the work.
We may suspend an account that is causing harm to the service or to others, and we will tell you why.
5. Your data
Your data is yours. You own all the content, records and photos you and your team put into TidyShift, and we claim no ownership of it.
You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display, back up and process your data solely to operate, maintain, secure and support the service for you — including generating reports, running the Copilot on your request, and creating backups. That licence exists so the software can function; it ends when your data is deleted.
We may use aggregated, de-identified statistics about how the service is used to improve TidyShift. That data never identifies you, your clients or your staff, and it is never shared as your data.
You can export your data at any time while your account is active. How we collect, store and delete personal information is described in our Privacy Policy, which forms part of these terms.
6. The AI Copilot
The Copilot is an assistant, not an authority. It reads your account data and produces answers, summaries and drafted actions. Those outputs are suggestions and advisory information only.
The Copilot is read-only by default. It does not change records, send messages, reassign shifts, send reports or issue invoices unless you approve the specific action, or unless you have deliberately turned on a specific automation for a specific area. You can turn any automation back off.
We do not warrant that the Copilot’s answers, prices, drafts or recommendations are accurate, complete or suitable. AI systems can be wrong and can be confidently wrong. You are responsible for reviewing anything before you approve it — a quote you send, a price you commit to, a report that goes to a client, or an invoice you issue.
Do not rely on the Copilot for legal, tax, accounting, employment or safety decisions. Where a decision has consequences, apply your own judgement.
7. Subscription and billing
TidyShift is sold as a flat monthly subscription for your whole company, with unlimited cleaners and supervisors. Prices are shown on our pricing page and are in US dollars.
Your subscription renews automatically each month (or each year, if you choose annual billing) until you cancel. We charge the payment method on file on each renewal date.
Fees are exclusive of sales and other applicable taxes, which we will add where required. Fees are non-refundable except where these terms or the law say otherwise; we do not provide refunds for partial months.
If a payment fails, we will retry and let you know. If it remains unpaid, we may suspend access until the balance is settled.
We may change our prices. For existing customers, we will give at least 30 days’ notice before a price change takes effect at your next renewal, and you may cancel before then if you do not accept it.
8. Trial and cancellation
Where we offer a trial, it runs for the period stated at sign-up. You may cancel at any point during the trial and you will not be charged.
You can cancel your subscription at any time from your account or by emailing us. Cancellation takes effect at the end of the current billing period — you keep access until then, and you are not billed again.
After cancellation, your data remains available for export for 30 days, then is deleted in line with the retention section of our Privacy Policy. Export what you need before that window closes.
9. Founding rate
The first 200 companies to subscribe pay a founding rate. That rate is locked for as long as the subscription stays continuously active on the same account, and it includes every new feature we ship on the plan at no extra cost.
The founding rate is tied to the account, not to a person, and it is not transferable. If the subscription lapses, is cancelled, or is terminated for non-payment or breach, the founding rate ends and any new subscription is at the then-current price.
Founding customers may be asked for feedback and may see new features earlier. Participation is optional and no feature is guaranteed by date.
10. Availability and support
We work to keep TidyShift available around the clock, but we do not promise uninterrupted service. Planned maintenance is scheduled outside peak cleaning hours where we can, and we will give notice of anything significant.
Support is provided by email during US business hours and is included in your subscription. We aim to respond to normal requests within one business day and to move faster on anything blocking a shift or a client report.
We may modify, add or remove features over time. If we retire something you materially rely on, we will give you reasonable notice.
11. Intellectual property
TidyShift, including the software, the interface, the documentation, our name, logo and branding, is owned by us and protected by intellectual property law. These terms grant you a limited, non-exclusive, non-transferable right to use the service during your subscription — nothing more.
Proof-of-service reports carry your branding, not ours. Nothing here gives us rights in your logo or brand beyond displaying it inside your own account and on the reports you generate.
If you send us feedback or ideas, we may use them to improve the product without obligation to you. That does not give us any right in your business data.
12. Third-party services
TidyShift connects to third-party services — payment processing, email delivery, accounting integrations such as QuickBooks or Xero when they ship, mapping and messaging providers. Those services are operated by their own companies under their own terms.
We are not responsible for third-party services, their availability, or what they do with data you choose to send them through an integration you enable. Review their terms before you connect them.
13. Disclaimers
To the fullest extent permitted by law, TidyShift is provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory — including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We do not warrant that the service will be error-free, that defects will be corrected, that it will meet your requirements, or that any estimate, price, score, report or Copilot output will be accurate or produce a particular business result.
Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.
14. Limitation of liability
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost contracts, lost data or business interruption, even if advised of the possibility.
Our total aggregate liability arising out of or relating to these terms or the service is limited to the amount you paid us for the service in the twelve months before the event giving rise to the claim.
These limits do not apply to a party’s liability for fraud, wilful misconduct, or anything that cannot be limited by law. They apply regardless of the legal theory and even if a limited remedy fails of its essential purpose.
15. Indemnity
You will defend and indemnify us against third-party claims, damages, losses and reasonable costs arising from your data, your use of the service in breach of these terms, your violation of law, or a dispute between you and one of your clients, employees or contractors.
We will notify you promptly of any such claim, give you control of the defence, and cooperate reasonably at your expense. You may not settle a claim in a way that imposes an obligation or admission on us without our written consent.
16. Termination
You may terminate at any time by cancelling your subscription. We may terminate or suspend your account if you materially breach these terms and do not fix it within 15 days of notice, if you fail to pay, or if we are required to by law.
On termination, your right to use the service ends immediately. Sections that by their nature should survive — your data ownership, fees already owed, intellectual property, disclaimers, limitation of liability, indemnity and governing law — survive termination.
If we discontinue TidyShift entirely, we will give you at least 60 days’ notice, refund any prepaid fees covering the period after shutdown, and give you time and tools to export everything.
17. Governing law
These terms are governed by the laws of the State of [STATE], United States, without regard to its conflict-of-laws rules. The exclusive venue for any dispute is the state and federal courts located in [COUNTY, STATE], and both parties consent to that jurisdiction.
Before filing anything, each party agrees to raise the issue in writing and to try in good faith to resolve it within 30 days. The bracketed placeholders above must be completed by counsel before launch.
18. Changes to these terms
We may update these terms as the product and the law change. We will post the revised version with a new date and, for material changes, notify you by email or in the product at least 30 days before they take effect.
If you keep using TidyShift after a change takes effect, you accept the revised terms. If you do not accept them, cancel before the effective date.
19. General
These terms, together with the Privacy Policy and any order form, are the entire agreement between us and replace any earlier understanding. If a provision is found unenforceable, the rest stays in force.
Neither party may assign this agreement without the other’s consent, except in connection with a merger, acquisition or sale of substantially all assets. Failing to enforce a right is not a waiver of it. Neither party is liable for delays caused by events outside its reasonable control.
20. Contact
Questions about these terms, a cancellation, or an invoice go to hello@tidyshift.com. We answer every one.